At Theodoor we believe that our clients should feel totally at ease using our product and it is of the greatest importance to be free from unnecessary worry. Today, our leading service relies on a unified global support system so that we can provide you with high quality service all the time, everywhere.

At Theodoor we insist on a service system that complies with European standards. Having established a specialized after sales service department, our highly skilled service team provides technical support and client services both inside and outside the country. Theodoor (China) has an integrated services network which includes product maintenance, quality guarantees, technical support, training for technical and customer services, data management and a service hot-line. Together with other frameworks, Theodoor will continue to strengthen its nationwide service system, for further-reaching effective client care.

Free consultation and product information to recommend solutions for different projects / environments.
Select suitable models and installation schemes.
Quality guarantees, provide spare parts for after sales maintenance.
After-sales tracking service, telephone return visits, any expectations and requirements of users, we are ready to provide services.

Theodoor provides a First call- Final Resolution technical support service. This means that our service system is connected to our production, sales, supply chain and technical development and completely linked together into an integrated administration system using a secure network which accomplishes key information sharing. Through an easy connection, Theodoor end users can obtain access to special technical advisors to help solve problems. In all aspects from product choice and user instructions to research and development, Theodoor provides the highest quality support services available.

Paying close attentions to the unique demands of wide ranging customers we answer with unique responses. Aiming at precision, our innovative marketing strategy is global with a local focus. The highly effective execution of our CIS system provides a formidable marketing service for the dealer, ensuring that users at all levels can be provided with an efficient support structure at all times.